Lead SQA Engineer

Company: Arrow International Inc
Location: Chicago
Posted on: February 21, 2026

Job Description:

Job Description Job Description Description: Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. Position Summary This position is responsible for developing and executing tests on new and existing products to ensure that they meet the requisite functional, technical, and regulatory compliance and maintain high overall product quality. From hand-held tablet devices to Las Vegas style gaming cabinets, our array of products is diverse and advanced. Interface with Game/System Development and other Product Development staff to resolve issues in a timely manner. Also responsible for having proficient understanding of the software test methodologies and procedures in order to ensure testing efficiency and high level of quality. Will participate in mentoring Associate SQA Engineers. Organize and lead inter-departmental project meetings. This is an onsite role in our Chicago Studio. Primary Roles and Responsibilities Develop, review and execute test plans and scripts for new and existing game themes and systems Submit and track issues found during testing to ensure that they are resolved Follow Work Instructions on a daily basis and assist other SQA Engineers with these functions Plan and execute detailed Test Strategy and Test Plan for each project, review and verify execution for projects assigned to all team SQA Engineers Interface with the Software Engineering Department and other members of the Product Support Engineering Department to resolve all reported issues before the gaming product is released. Assist other SQA Engineers in this area with their projects Attend and lead Integration and SQA handoff meetings Establish and manage all required databases for SQA functions and testing. Responsible for all project escalations for each assigned project Mentor and lead multiple SQA Engineers on multiple projects Review project hardware requirements and ensure that necessary hardware is in place for each assigned project Provide a weekly project status report for each project assigned to the team Establish key contacts with upstream organizations that have a direct impact on SQA Product Management, Systems Engineering, System Development, and Game Development Organizing and lead project team meetings and reviews Other Duties and Responsibilities Assist the SQA Department on special projects Establish key contacts with upstream organizations that have a direct impact on SQA Introduce and lead SQA process improvement initiatives May have a small team of engineers as direct reports Requirements: Experience and Education 7 years of relevant SQA work experience Bachelor’s Degree in Engineering or Computer Science preferred Experience in leading SQA teams through a projects complete test life cycle Experience in deriving system test plans/cases from system requirements Knowledge and experience using Visual Studio Academic and/or work experience with C/C++/C# and/or Unity Software Test methodology and product development lifecycle Automation experience is a plus Preferred Skills Position requires excellent written and oral communication skills; ability to effectively communicate and collaborate with other team members Gaming industry experience preferred Ability to lead and mentor multiple projects and SQA Engineers simultaneously Advanced time management and organizational skills Capable of providing input and solutions on specific or project wide issues Ability to evaluate SQA Engineer performance and provide feedback to Manager Detailed oriented and capable of working and leading with minimal supervision Able to work and deliver in a fast paced, deadline-oriented environment Real-time embedded systems and/or gaming experience preferred Expertise with TestRail and JIRA Proficiency with Microsoft Word, Excel, Outlook, SQL Proficiency of Agile methodologies Knowledge or experience with Perl or other shell scripting language is a plus Results oriented, risk taking and extensive multi-tasking ability PHYSICAL DEMANDS/WORKING CONDITIONS: Vision: Close vision Depth perception Ability to adjust focus Peripheral vision Ability to distinguish colors Physical Requirements: Stand for long periods of time Extensive time in front of LCD’s and Electronic Gaming Machine screens Repetitive motion to open heavy Electronic Gaming Machine doors Work Conditions: The ability to move between projects with little notice and the ability to adapt quickly Overtime and weekend hours may be required to meet project schedules Limited travel may be required The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Diversity and Inclusion Statement At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed. Equal Opportunity Statement Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws. Americans with Disabilities Act (ADA) Statement Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at hr@arrowinternational.com.

Keywords: Arrow International Inc, Des Plaines , Lead SQA Engineer, Engineering , Chicago, Illinois