Corporate IT Support Engineer
Company: Great Wolf Lodge
Location: Des Plaines
Posted on: June 23, 2022
Job Description:
Summary: This Corporate IT Support Engineer serves as the
primary point of contact in our Chicago corporate office for all
level 1 and 2 technology issues. Responsible for aligning business
objectives with pack members and management and serving as a point
of escalation for larger issues that may affect our corporate pack.
The successful candidate is a highly motivated, dedicated,
personable, flexible, experienced technology pack member who
facilities support requests placed by fellow pack members. The
candidate must be able to work independently as well as with the
technology team on multiple projects with minimal supervision. Our
Corporate IT Support Engineer is responsible for managing day to
day support requests that have been assigned to them, as well as
assisting their peers with any service requests that are
unassigned. Enthusiastic commitment to delivering world-class
technology solutions and the highest levels of customer service
with a dedication to consumer advocacy is a
must.Responsibilities:
- Maintain in-depth knowledge and understanding of our
technologies, hosted apps, & services
- Deep Active Directory knowledge. Creating and maintaining User
Accounts, Executing Password Resets, Creating Distribution Lists,
in depth knowledge of user provisioning
- Provides local support for all software applications, hardware
and technology solutions utilized by our pack
- Consults with line management for technology guidance when
appropriate
- Collect analyzes and track trends and metrics in partnership
with leadership and the enterprise technology team to develop and
deploy long-term solutions for technology issues
- Identifies technology training and coaching opportunities for
individual and team business partners by standardizing undocumented
processes, knowledge base and best practice guides
- Communicate highly technical information to both technical and
non-technical users
- Provides leadership in concert with our management team to
identify opportunities where technology solutions can be deployed
to solve business problems
- Provides support for enterprise deployments of new technology
solutions
- Provides support for distributed enterprise locations and
technologies when possible
- Instill client confidence in our infrastructure, processes, and
personnel
- Provide on-call after hours support on a rotating schedule with
other engineers
- Ensures change management processes are followed for changes
impacting our environmentRequired Qualifications:
- Bachelor's degree in STEM or a related field
- Five years previous technology help desk and/or Call Center
support experience
- Strong knowledge of Microsoft cloud based applications (Office
365 Admin Portal and Alert monitoring, Azure, SharePoint, Exchange
Online, OneDrive, and Project)
- Hands on experience in Windows and Mac OS environments
- Proficiency with OneDrive and Microsoft Teams
- Demonstrated consultation and strong communication ability
- Strong office and project organizational skills, attention to
detail, time management and communication skills
- Deep understanding of Active Directory and Azure Active
Directory
- Support of various browsers Chrome, Edge, etc.
- Proficiency with appropriately handling spam, malware, and
third-party security platforms
- Ability to utilize SCCM and support distributed users with
remote assist tools
- Experience with networked infrastructure technologies such as
printers, switches, routers and wireless access points
- Understanding of the OSI model
- Hospitality experience
- Ability to lift up to 50 pounds
- Microsoft MCP or CCA certification a plus
- Experience with VoIP a plus
- Experience with server technologies, Exchange Online,
SharePoint a mustEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Des Plaines , Corporate IT Support Engineer, Engineering , Des Plaines, Illinois
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