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IT Support Engineer

Company: Alera Group
Location: Des Plaines
Posted on: May 12, 2022

Job Description:

Alera Group, Inc. is seeking a Remote IT Support Engineer to join their team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? If that is what you're looking for, this is your chance to be part of an amazing organization! This position has the primary responsibility of resolving all advanced helpdesk requests, assuming a lead role as part of our project team and with onboarding newly acquired firms. Additional functions include evaluating and installing new hardware and software and traveling to local offices in the region as needed. In this role, successful candidates need to be organized, energetic, have a strong customer service personality, be well versed and experienced in Windows environments including networking. Prior experience with large scale, complex IT projects and implementations. Candidate must be able to work well in a cohesive team and have a drive to grow in knowledge and responsibility. Responsibilities Responsibilities Provide resolution to advanced help desk requests by providing direct technical support to users via phone, email and remote supportAdministrate, monitor and support Active Directory and Microsoft 365 environmentsResolve all client-side network and workstation issuesLead or assist with onboarding of new company acquisitions and employeesDocument all pertinent technical data, ticketing details and end user information Work closely with network and systems administrators on advanced projectsEvaluate new technologies and provide feedbackAvailability for on-call to respond to emergencies when neededTravel to offices in the local area for any necessary onsite support or projects Qualifications Qualifications 5+ years' experience in a Desktop Support, Help Desk, or Systems Engineering rolePossess a current certification such as MCP in Windows 7,8 or 10, Network+, Cisco CCENT/CCT or Microsoft/Office365 related examsAdvanced Active Directory and Office365 admin experience, experience with PowerShell scripting a plusExcellent desktop and client support skillsNetwork Server experience in a domain environmentStrong understanding of DNS, DHCP, switching and other related network technologiesSalesforce and SharePoint support experience is a plusExperience with a service desk system and RMM toolsLogical thinking and demonstrated exceptional problem-solving abilitiesExceptional customer service skillsExcellent organization and planning skills demonstrating the ability to effectively organize and manage multiple assigned tasksExcellent verbal and written communication skills with the ability to produce detailed documentationAdapts to change and new processes in a fast-paced environment with enthusiasmMust be comfortable working in a large, multi-role team environmentAble to work independently and see projects or issues through to completionPossess a reliable means of transportation and the ability to lift 50lbs Equal Opportunity Employment We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQ

Keywords: Alera Group, Des Plaines , IT Support Engineer, Engineering , Des Plaines, Illinois

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