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Tier II Support Engineer

Company: ITECCO
Location: Des Plaines
Posted on: February 25, 2021

Job Description:

Tier II Support Engineer - Des Plaines, IL - $70K DOERole: Tier II Support EngineerLocation: Des Plaines, ILSalary: Up to $70,000 DOEInterviewing Immediately - Apply Now - ** MUST HAVE MSP EXPERIENCE **Are you looking for a new challenge within one of Illinois's most awarded IT solutions and services providers? This highly successful organisation are looking for an experienced Tier II Technical Engineer to join their expanding IT support network. Your main responsibilities will include looking after a range of Chicago based clientele within industries from Education and Retail to Construction and Professional services.Responsibilities:** Provide technical assistance with computer hardware and software** Resolve issues for clients via phone, in person, or electronically** Track time, customer issues and resolutions** Occasionally go onsite to clients to troubleshoot issues and deploy hardwareTechnical Requirements:** Troubleshooting small network VLAN issues ** Basic LAN to WAN firewall rules (such as domain, IP, service whitelisting)** Knows how to create/edit printer & drive map group policies ** Troubleshoot email issues (such as Outlook not working)** Setup and deploy computers, including migrating data from old to new computer ** Microsoft 365 end user setup & troubleshooting** Remote access/Client VPN user setup & connectivity troubleshooting** Wi-Fi connectivity issues** Troubleshooting DNS filtering service issues (such as OpenDNS)** Setup & troubleshooting printer/scanner issues (including over Remote desktop sessions)Other Requirements:** Highly flexible and easily adapts to a constantly changing list of priorities ** Prefers and thrives in a fast-paced work environment** Customer-friendly and team player attitude.** Reliable personal transportation and a valid driver's license for use in traveling to clients** Previous MSP experience a huge plusThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail or send your CV direct to me at (stuart . cooper @ itecco . com) and call me on 737.263.5303Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the America's most influential IT recruitment company.

Keywords: ITECCO, Des Plaines , Tier II Support Engineer, Engineering , Des Plaines, Illinois

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