Medical Intake / Call Center
Company: Hines & Associates Inc
Location: Rockford
Posted on: February 13, 2026
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Job Description:
Description: About us Hines is a nationwide, independent leader
in personalized managed health care, focused on what’s important to
you—comprehensive services with the program excellence and cost
containment that you demand. Hines & Associates, Inc.’s reputation
as an industry leader is founded on over three decades of
innovative and professional health care excellence. Serving all
aspects of the industry, Hines is committed to conserving health
care dollars while ensuring quality care through effective programs
and personalized service. Overview As a vital first point of
contact for Hines & Associates, the Medical Intake/Call Center
supports the Utilization Review Department, by performing the
collection of intake information, the creation of electronic
patient files and the sorting and mailing of certification letters.
Specific duties may include: - Answer Utilization Review line and
direct to appropriate person, retrieve voicemail and transfer
message to appropriate nurse - Collect demographic information in
order to create patient file. - Print, mail, fax and copy
correspondence, as necessary. - Other duties as assigned. We are
willing to train highly motivated, customer focus individuals! -
Quarterly bonus eligible! - Competitive salary and benefits,
including medical, dental, vision, long-term care, short-term
disability, long-term disability, company paid and voluntary life
insurance. Critical Illness, accident insurance and flexible
spending also available! - 401k plan with company match, fully
vested after 1 year. - No weekends and nights! - Paid Holidays -
Work-life balance. - Remote/hybrid setting (once trained) - Monday
- Friday, 9:30 am - 6:00 pm shift - Shift Differential Available
for this shift! We offer a hybrid schedule, 2 days per week remote,
after successful completion of the training period. Must be able to
work in the office 5 days per week during the training period. PM21
Requirements: EDUCATION: High School Diploma or equivalent
required. Courses in computers, medical terminology, data entry,
word processing, and secretarial training desired. SKILLS:
Knowledge of computers, data entry in databases, word processing,
and multiple line telephone systems. Bi-lingual helpful but not
required. EXPERIENCE: At least one year of professional office
experience, experience in a healthcare environment required.
PERSONAL QUALIFICATIONS: Helpful and friendly telephone
personality. Ability to proof written material accurately. Accurate
data entry ability. Ability to organize a large variety of tasks
and prioritize as directed by the assigned URA Team Leader. Ability
to work with a variety of professional staff and provide clerical
backup as needed for that staff. Understanding of customer service.
*Hines welcomes diversity and as an equal opportunity employer all
qualified applicants will be considered regardless of race,
religion, color, national origin, sex, age, sexual orientation,
gender identity, disability or protected veteran status.*
Compensation details: 16-17 Hourly Wage
PI3d692486ef05-37156-36873663
Keywords: Hines & Associates Inc, Des Plaines , Medical Intake / Call Center, Administration, Clerical , Rockford, Illinois
