Front Office Receptionist

Company: Symetria Recovery
Location: Des Plaines
Posted on: May 16, 2022

Job Description:

Job Description Job Title : Front Office Receptionist Reports To : Program Director FLSA Classification: Hourly/Non-Exempt Job Purpose : To provide administrative services, ensure accurate record keeping and billing, and maximize patient satisfaction. Job Responsibilities : -- Welcomes patients and visitors by greeting them in person or on the telephone and answering and referring inquires. -- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. -- Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery as compared to schedule and reminding provider of service delays. -- Comforts patients by anticipating their anxieties, answering patient's questions, and maintaining the reception area. -- Ensures availability of treatment information by filing and retrieving patient records. -- Maintain patient accounts by obtaining, recording, and updating personal and financial information on every patient, every visit. -- Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting and expediting third party claims. -- Maintains business office inventory and equipment by checking stock to determine inventory level. Anticipates needed supplies, places, and expedites orders for supplies and verifies receipt of supplies and scheduled service. -- Completes various census reports and assists with urine screens. -- Helps patients in distress by following office policies. -- Protects patient's rights by maintaining confidentiality of personal and financial information. -- Maintains operations by following policies and procedures and reporting needed changes. -- Any and all duties as assigned. Experience, Skills and/or Requirements -- Strong verbal communication skills. -- Good knowledge of Microsoft Office. -- General knowledge of computer systems. Physical Demands -- Ability to lift 25 pounds. -- Ability to stand and sit for long periods of time. Internal Relationships -- Works heavily with nurses and counselors. External Relationships -- Patients -- Vendors on an occasional basis Competency Measurements -- Ensures patient satisfaction in all interactions. -- Maintains compliance with all policies and procedures. -- Able to handle problems as they arise.

Keywords: Symetria Recovery, Des Plaines , Front Office Receptionist, Administration, Clerical , Des Plaines, Illinois