Front Office Receptionist
Company: Symetria Recovery
Location: Des Plaines
Posted on: May 16, 2022
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Job Description:
Job Description Job Title : Front Office Receptionist Reports To
: Program Director FLSA Classification: Hourly/Non-Exempt Job
Purpose : To provide administrative services, ensure accurate
record keeping and billing, and maximize patient satisfaction. Job
Responsibilities : -- Welcomes patients and visitors by greeting
them in person or on the telephone and answering and referring
inquires. -- Optimizes patient satisfaction, provider time, and
treatment room utilization by scheduling appointments in person or
by telephone. -- Keep patient appointments on schedule by notifying
provider of patient's arrival, reviewing service delivery as
compared to schedule and reminding provider of service delays. --
Comforts patients by anticipating their anxieties, answering
patient's questions, and maintaining the reception area. -- Ensures
availability of treatment information by filing and retrieving
patient records. -- Maintain patient accounts by obtaining,
recording, and updating personal and financial information on every
patient, every visit. -- Obtains revenue by recording and updating
financial information, recording, and collecting patient charges,
controlling credit extended to patients, filing, collecting and
expediting third party claims. -- Maintains business office
inventory and equipment by checking stock to determine inventory
level. Anticipates needed supplies, places, and expedites orders
for supplies and verifies receipt of supplies and scheduled
service. -- Completes various census reports and assists with urine
screens. -- Helps patients in distress by following office
policies. -- Protects patient's rights by maintaining
confidentiality of personal and financial information. -- Maintains
operations by following policies and procedures and reporting
needed changes. -- Any and all duties as assigned. Experience,
Skills and/or Requirements -- Strong verbal communication skills.
-- Good knowledge of Microsoft Office. -- General knowledge of
computer systems. Physical Demands -- Ability to lift 25 pounds. --
Ability to stand and sit for long periods of time. Internal
Relationships -- Works heavily with nurses and counselors. External
Relationships -- Patients -- Vendors on an occasional basis
Competency Measurements -- Ensures patient satisfaction in all
interactions. -- Maintains compliance with all policies and
procedures. -- Able to handle problems as they arise.
Keywords: Symetria Recovery, Des Plaines , Front Office Receptionist, Administration, Clerical , Des Plaines, Illinois
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