Bilingual Spanish Banking Center Teller - Full Time

Company: TCF National Bank
Location: Des Plaines
Posted on: February 24, 2021

Job Description:

TCF National BankTCF is proud to be an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.ID: 2021-5073Location: US-IL-Des PlainesCategory: Retail BankingPosition Type: Regular Full TimeOverviewTCF Bank is a premier Midwest bank offering consumer and commercial banking, trust and wealth management, and specialty leasing and lending products and services to consumers, small businesses and commercial clients. We are proud to be an equal employment opportunity employer.Job SummaryOVERVIEWThe Teller is responsible for processing customer transactions for a variety of products and services, and upholding TCF's brand promise by providing accurate, fast and friendly customer service. Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. Uphold TCF's customer service expectations of being helpful, knowledgeable, and respectful while interacting with customers and coworkers. RESPONSIBILITIES• Build long-standing relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Build customer trust and loyalty by proficiently answering customer's questions; explaining policies thoroughly, and fulfilling customer needs. Serve as a TCF brand ambassador and TCF product and service expert. Promote a positive image of TCF with each customer every time.• Efficiently gather customer information, identify financial needs, and educate the customer on TCF's products and services. Make appropriate recommendations to the customer to meet their financial priorities. Promote TCF products, services, and programs. Meet individually assigned sales goals with a high level of quality in terms of relationships and new accounts.• Consult with customers on specific account needs; convey rates, service charges and restrictions, and offer available programs to improve the customer experience.• Balance terminal daily according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines.• Maintain all audit requirements.Interpret and accurately process customer requests and transactions according to TCF guidelines.Maintain established controls such as check holds, identification procedures, and all other pertinent verification necessary to transact business.REQUIREMENTSEducation Required:• High school degree or GED, or working towards completion.• Six months proven service results in a customer centric, results-driven environment. Ability to demonstrate a high level of enthusiasm for providing excellent customer service skills.• Demonstrated ability to communicate clearly and professionally while servicing customers.• Highly developed skills and commitment to customer satisfaction.• Ability to perform necessary calculations; proficient in basic computer skills• Binlingual in Spanish• As a new hire will be required to attend and successfully pass all testing for TCF's Teller training program.PREFERRED• Previous customer contact/sales experience.• Six months or more of cash handling experience.PI129398413

Keywords: TCF National Bank, Des Plaines , Bilingual Spanish Banking Center Teller - Full Time, Accounting, Auditing , Des Plaines, Illinois